Frequently Asked Questions
VILLIERS STREET FREQUENTLY ASKED QUESTIONS
When will the works begin?
Works started on 9th May 2022 for 23 months, and will take place in phases to keep disruption to a minimum.
Download Latest Phase Plan
Which roads will be affected by the project?
There are works proposed on Villiers Street, Strand, John Adam Street, Embankment Place, Craven Passage, Craven Street, Victoria Embankment and Whitehall Place. Upon returning to site in September 2023, the initial phase of works will involve works on Villiers Street southern end outside Embankment Station. There will be site welfare and material storage provisions on Robert Street, Buckingham Street, John Adam Street and Embankment Place during this phase of work. Further updates will be shared on this website as the project progresses.
What will be the standard working days and hours?
Standard working hours are 08:00am to 18:00pm Monday to Friday, 08:00am to 13:00pm on Saturday. Noise will be minimised where possible. Occasionally out of hours and Sunday working may be required. However, this is only in exceptional circumstances.
Will there be any footway closures?
There may be footway diversions, but pedestrian access to all businesses and buildings will always be maintained.
How will the scheme impact on car parking?
Some parking spaces will be suspended during the construction works. More details can be found by signing up for updates here.
How will the scheme impact on vehicle access - Will there be any road closures?
There will be a road closure in place throughout the construction phase with a suitable diversion put in place. Access will be maintained to Villiers Street at all times and assistance will be provided to allow loading and servicing to properties throughout the construction works. The permanent scheme will come into force in Spring 2024.
We will update residents and businesses via email (if you have subscribed here) and by using street signage.
How will the scheme impact emergency vehicle access?
We work closely with the emergency services to ensure they are not affected. Pedestrian access to all properties will always be maintained.
How will this scheme affect my property?
If your property has a vault / basement that extends beneath the footway and possibly the carriageway, the works being undertaken may cause water ingress or dampness to appear when the ground is disturbed if the vault/basement has not been properly protected by tanking or other damp proofing.
Neither the council nor the contractor will be responsible for any such damage resulting from
these works. It will be the responsibility of the property owner to ensure that the
vault/basement is suitably protected against such damage. If you are the occupier, but not the owner of the property, you should make the owner aware of this notice.
Who is managing and running this project?
The Villiers Street improvements are being delivered by Westminster City Council’s contractors FM Conway and WSP.
How can I keep updated with the scheme?
Please subscribe to our fortnightly email updates. Subscribe here.
If you have further questions, please email us at VilliersStreet@wsp.com.
How can I report an issue to the council?
If you notice something that you would like to report, that isn’t related to the Villiers Street works (for example you have an issue with waste collection), please use the council’s Report It Tool - www.westminster.gov.uk/report-it.
Will there be a Public Liaison Officer?
Yes, if you have any concerns while works are taking place, please firstly contact the Site Supervisor on-site, or the Public Liaison Officer, Bob Burton. Bob may not always be on-site, but can be contacted on his mobile: 07760 962103.
Street Trader Pitches
Please be advised that a number of existing street trader pitches will be impacted during the construction works. We will notify each street trader in advance to discuss the proposed works phasing and agree a temporary location for their stall with WCC Licencing Team.
The Cleansing & Waste team at Westminster City Council have confirmed that the works won’t impact the ability to collect the rubbish or recycling. If you do experience any difficulties, please report it here.
Noise, dust and disruption
Our Programming and Construction Team work hard to minimise noise, dust and disruption as much as possible, and we thank you for your patience.
Will taxis be affected?
The Taxi Rank on Embankment Place will require suspension during the Phase 12 works in order to provide sufficient safe space for pedestrians and to provide access to the construction site. This will be fully reopened at the end of Phase 12.
Further details on the exact impact will be provided in due course.
Will trees be impacted?
No trees will be directly impacted by the proposed scheme. There are a number of large mature trees by Victoria Embankment Gardens. Tree Protection measures will be put in place prior to commencing works at this location to minimise the risk of any impact on existing trees.
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